Return Policy

Return Policy

At EVISU, customer satisfaction is our priority. We want you to be happy with your purchase and enjoy your shopping experience with us. If you are not completely satisfied with your order, you may request a return according to the guidelines below.

Return Period

Customers can request a return within 30 days of receiving their order. To be eligible for a return, the item must meet all return conditions mentioned in this policy.

Return Conditions

To qualify for a return:

• The product must be unused and in its original condition.
• The item must include all original tags, packaging, and accessories.
• The product must not have any signs of wear, washing, damage, or alteration.
• Proof of purchase or order details must be provided.

Items that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Some items cannot be returned for hygiene or product protection reasons, including:

• Items that have been worn, washed, or damaged after delivery.
• Products without original packaging or tags.
• Items purchased through unauthorized sellers.

Return Process

To start a return, please contact our customer support team with your order number and reason for the return.

Email:
support@evisu.com

Our team will review your request and provide further instructions regarding the return process.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed through the original payment method. Please note that processing times may vary depending on your payment provider.

Exchanges

If you need a different size or replacement item, please contact our support team. Exchange availability depends on product stock.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

Order Issues

If you receive a damaged, incorrect, or incomplete order, please contact us as soon as possible so we can review the issue and provide assistance.

Contact Us

If you have any questions about our Return Policy, please contact:

Email: support@evirsu.com